R e a l t r a d e   I N T E R N A T I O N A L   L I M I T E D

Complaints Procedure

We Take Concerns Seriously

Submit a Formal Complaint

RealTrade Investment International Limited is committed to resolving complaints fairly, transparently, and promptly in accordance with UK regulatory standards. We aim to acknowledge all complaints within 5 working days and provide a full response within 8 weeks.

Registered Office

The Cabot, 25 Cabot Square, Canary Wharf, London, E14 4QZ, United Kingdom

Complaints Line

020 3393 1371

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Submit Your Complaint

Please provide full details of your complaint including relevant dates, reference numbers, and supporting documentation. All complaints are handled confidentially in accordance with UK Data Protection laws.

Escalation Policy

If you are not satisfied with our final response, you may escalate your complaint to the relevant UK regulatory or ombudsman body, where applicable. Full details will be provided in our written response.

Complaint Handling Process

  • Acknowledgement within 5 working days
  • Investigation conducted by senior compliance officer
  • Final written response within 8 weeks
  • Clear explanation of outcome and resolution
  • Right to escalate where applicable